Other amenities at this luxury hotel include a 24-hour gym, a steam room, and a conference center. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and securing valuables. Airport transportation is made easy with an airport shuttle (available 24 hours) for USD 300.00 per vehicle one-way. Guests of Resorts World Catskills Casino have access to a full-service spa, a casino, and an indoor pool. Other amenities include minibars, coffee makers, and free local calls. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Guests can expect to find flat-screen TVs with cable channels and pay movies. Cooked-to-order breakfast is offered for a fee each morning from 4 AM to 1:00 PM. DiningĮnjoy dining at RW Food Hall, one of 6 onsite restaurants. This 332-room, 4.5-star hotel has a full-service spa, a casino, and 6 restaurants. Resorts World Catskills is a short stroll from Resorts World Catskills Casino, and other popular attractions like Holiday Mountain Ski and Fun Park are within a 10-minute drive. All in all we were very dissapointed in the place the only bonus to staying there was it was dead on Friday night and you could sit right down at any restaurant but this is prob a sign of the poor service as no locals come there. The parking was so far at that point my girlfriend developed blisters from the walk.

We ended up driving to the show and arriving late. After talking to more staff they let us know it was rare for Uber to come there, so we asked about alternatives and every number we were given refused to come there. We began attempting to get a car an hour and a half before the show and none would come. Well it couldn’t be farther from the truth. We made it clear at check in we were there for a concert and that we’d be ubering and the front desk let us know the pick up area was out front and Uber wasn’t a problem.

Perhaps our worst problem tho was transportation.

The lack of housekeepers means they don’t clean rooms or switch out towels unless you call, the room and water temperature were very inconsistent. The bartenders were incredibly slow and unhelpful and their manager seemed to be more concerned with his employee wearing a nose ring than having his employees get anyone a drink. It seems like no one in the entire place has an answer for anything and no one answers a phone for anything. Aside from that the service was absolutely horrendous.

David, the man who brought our bags to the room, was excellent as was the staff at the steakhouse.

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